RPM VIETNAM performs sales & collect money at home throughout Vietnam.
– Please check the goods carefully, compare the product with the voucher, warranty card (if any) before receiving. In case you ask a relative to receive the goods, you still need to check the goods carefully before receiving. After successful delivery, RPM VIETNAM we are only responsible if there is a technical error caused by the Manufacturer (according to the Exchange/Return and Warranty Regulations), all other cases will not be responsible. ours.
– Please note: All products sold by RPM VIETNAM have full documents such as: Sales invoice; or (and) Delivery Note; or (and) Delivery Notes; or (and) Financial Invoice (if requested by the customer). Therefore, customers have the right to refuse to receive the goods when they do not have 1 of the 4 types of documents above, this is to ensure product quality, buy the right products from us, and at the same time ensure your interests in exchange. /Returns.
– Delivery time may be slower than expected for a number of reasons such as: Customer address is not correct, Customer is not at home, Delivery staff cannot contact customer, natural disaster, fire, … If for our reasons, we will contact you to re-arrange a reasonable delivery time.
– In case the customer has not received the goods after the expected time has passed, please reply so that we can take the fastest remedy. During the waiting period, if you want to change your order (Change products, Don’t want to receive goods, …) but the service side has not delivered the customer, please notify us again and we will solve it with the translator. delivery service.
We currently have the following delivery methods:
1. Receive goods directly at the Showroom
– For customers who come to buy goods at RPM VIETNAM’s headquarters and branches, you will receive goods directly at RPM VIETNAM’s stores and branches.
– Please check the goods carefully, compare the product with the voucher, warranty card (if any) before receiving.
– You will be provided by sales staff with all sales invoices; or (and) Financial Invoice (if requested by the customer). You have the right to ask the sales staff to provide documents if they have not been provided in a timely manner.
2. RPM VIETNAM staff deliver goods at customers’ homes
– For customers in Can Giuoc – Long An area, RPM VIETNAM staff will deliver the goods at your home (if requested by the customer).
– In some cases, customers order products of great value and have addresses in neighboring provinces far from Can Giuoc – Long An, the staff will deliver the goods at your home (if requested by the customer).
– The Transportation Department will contact you in advance to arrange a specific time and place for delivery to you.
– Please directly check the goods carefully right after receiving the goods from the delivery staff, if there is a problem related to the type, model, quality, quantity of goods not as in the order, Please notify us immediately to coordinate handling. If there is no problem, please receive the goods and sign the delivery note.
– You receive the goods, sign the delivery note and pay the delivery staff all or part (if a deposit is made) the value of the purchased goods (including the value of goods + shipping fee (if any). ) + installation fee (if any)).
– In case the goods must be moved from the remote warehouse to the warehouse at RPM VIETNAM and RPM VIETNAM’s branches, the sales staff will contact you to re-negotiate the delivery time.
– In case for some reason our staff cannot deliver the goods in time, we will contact you again and notify you.
3. Delivery staff deliver goods at customers’ homes
– For customers in remote provinces, in case RPM VIETNAM staff cannot deliver the goods, RPM VIETNAM will authorize a number of delivery units such as VNPT, Viettel, or a number of reputable delivery units. other credits, freight to the place and freight to be paid by the customer.
– When placing an order, please fill in the necessary information completely and accurately as required to create favorable conditions for us in providing goods and receiving payment quickly. We are also not responsible for late or lost deliveries due to incorrect information provided by you.
– Delivery time depends on your choice of courier or regular delivery, this time is only relative.
Express delivery: From 2 to 3 days,
Normal delivery: From 5 to 10 days
– Please check the goods carefully as soon as you receive them from the freight forwarder, if there is a problem related to the type, quality, and quantity of the goods that are not the same as in the order, please report them. immediately to us to coordinate with the delivery unit to handle the goods.
4. Delivery via passenger car (car garage) at bus stations.
– Usually this form of delivery will apply to customers in districts and provinces far from the center; and you have acquaintances – close friends, trust in passenger cars.
– We will deliver the goods to you via passenger car according to the customer’s request.
– Please provide us with correct information about the garage: Name of the garage (name of the car), Full name of the car owner (or driver, assistant), License plate, time of arrival and departure at bus stations, … and some other information.
– Please pay the full value of the order before we ship the goods or the owner (home) of the passenger car will pay the entire value of the order before receiving. At the same time, you should ask the vehicle owner (the consignee from RPM VIETNAM) to carefully check the goods before receiving.
5. Checking policy
– The partner will receive the parcel from RPM VIETNAM, inspect the goods for quantity and seal, make a handover record with RPM VIETNAM.
– Postal items and parcels are considered complete postal items and parcels after the partner has signed to receive the parcels and parcels in the delivery book of RPM VIETNAM or the minutes of equipment handover.
– When delivering goods at the receiver’s side, the partner delivery staff will stay to supervise until the recipient completes the goods inspection. There are absolutely no costs involved in this process.
– In case the actual goods received do not match with the package information (invoice, consignment note) but the error does not belong to the partner, the partner will make a Minute as a witness.
– In case the goods received do not match with the shipping information (invoice, consignment note) but the error is caused by the partner, the partner will make a record of the goods and send it to the customer service department for settlement.
6. Demarcation of responsibilities of traders and organizations providing logistics services for the provision of goods documents during the delivery process.
– Commitment to deliver on time as announced. In case of violation of the time schedule, except for force majeure cases, compensation will be made according to regulations.
– Provide full information about the service including quality standards, freight rates, liability for damages and other relevant information (if any), through the following forms: listing at the transaction place or direct information.
– Guide to use and strictly comply with regulations and service exploitation process. Ensure service quality in accordance with prescribed standards and agreements.
– Ensuring security in delivery services and safety, accuracy and confidentiality of information in accordance with the law, namely: protection of information in the form of documents, packages, packages of goods and secure the delivery network; keep confidential information about service users; do not open or exchange information content in the form of documents, packages or packages of goods, unless otherwise provided for by law or otherwise agreed by the two parties.
– Checking documents related to the origin of postal parcels, parcels, baggage, delivery book, guarantee, security as well as safety of parcels and parcels during the sending process, until they are properly delivered. .
– Return parcels and parcels to return to RPM VIETNAM when it cannot be delivered to the recipient (must notify by phone first so that RPM VIETNAM can provide more information about the recipient or a new address or request refunded).
– Provide RPM VIETNAM notice of freight payment, bill of usage charges, detailed list of freight charges upon request.
